Privacy policy

Blocked Up Ltd (trading as Blocked Up Drainage), company number 16958547, registered in England and Wales, is the data controller for the personal information described here. You can reach us on 0800 193 1471, by WhatsApp on 07447 971471, or by email at info@blockedupdrainage.co.uk.

• Contact details: your name, phone number, email address and postcode or address, when you call, WhatsApp us, or use the enquiry form or quick-enquiry wizard on this site.
• Enquiry and job details: what is blocked, where, how urgent it is, and anything you tell us about the problem.
• Job records: notes, photographs and CCTV drain survey footage of the work we do at your property, quotes and invoices.
• Technical data: the page you sent an enquiry from. We do not use analytics or advertising cookies, so we do not track you around the site.

• To respond to your enquiry and carry out the work: contract (taking steps at your request before entering a contract, and performing it).
• To invoice, keep accounts and handle insurance or warranty matters: legal obligation and legitimate interests.
• To keep records of work done at a property, so we can advise on repeat problems: legitimate interests.
• To contact you about the job afterwards, for example to check a repair: legitimate interests. We do not send marketing emails or texts.

We do not sell personal information. We share it only with the services needed to run the business:

• Web3Forms, which delivers website form submissions to our email inbox.
• WhatsApp (Meta), if you choose to message us there. Messages are subject to WhatsApp’s own privacy policy.
• Our web host, which serves this website and its enquiry pages.
• Our accountant and insurer, where required for accounts, claims or disputes.
• A specialist contractor, only where you have agreed to work we subcontract, and only the details needed for that job.

Some of these providers may process data outside the UK. Where they do, they rely on the UK’s international data transfer agreement or adequacy regulations.

• Enquiries we do not take forward: deleted within 12 months.
• Records of work carried out, including quotes, invoices, photographs and survey footage: 6 years from the end of the tax year, for accounting, insurance and warranty purposes.
• WhatsApp conversations: deleted once the job is closed and invoiced, unless they form part of a job record above.

This website only uses essential cookies and sets no advertising, analytics or tracking cookies, which is why there is no cookie banner. The postcode checker and enquiry wizard run in your browser and send nothing until you choose to submit. See our cookie policy for the details.

Under UK GDPR you can ask us to:

• tell you what personal information we hold about you and give you a copy (access);
• correct anything that is wrong (rectification);
• delete it, where we no longer need it (erasure);
• stop or limit how we use it (restriction and objection);
• give you a copy in a reusable format (portability).

To do any of these, contact us using the details above. We will respond within one month. If you are unhappy with how we have handled your information, you can complain to the Information Commissioner’s Office at ico.org.uk or on 0303 123 1113.

Enquiries are sent over an encrypted connection (https). Job records are kept on password-protected devices and accounts, and only the owner has access to them.

Our services are for homeowners, tenants, landlords and businesses; we do not knowingly collect information from children. We do not make automated decisions about you.

If we change how we use personal information we will update this page and the date below.